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Reconnect LinkedIn

Got an email saying your LinkedIn needs to be reconnected? It's legitimate — here's why it happens and how to fix it in a few minutes.

Yes, that email is really from us

When your agent loses access to your LinkedIn account, we email you asking to reconnect. It's not a phishing attempt and it doesn't mean anything is wrong with your LinkedIn account — sessions simply expire sometimes. To be safe, don't click links in any email you distrust: you can always go straight to the app and check Settings → Connections yourself. If LinkedIn shows as disconnected there, the email was genuine.

Why connections drop

  • You changed your LinkedIn password or logged out of LinkedIn in your browser.
  • LinkedIn ran a security check or expired the session on its side — this happens periodically to everyone.
  • You cleared cookies or reinstalled your browser.

While disconnected, your agent pauses all outreach. Nothing is sent, nothing is at risk — but follow-ups in your cadence wait too, so reconnect promptly.

How to reconnect

Reconnecting uses the same Chrome extension you used during setup:

  1. Open Chrome on your computer and make sure The Sales Ninja extension is installed. If you removed it, reinstall it from the Chrome Web Store.
  2. Go to linkedin.com and log in to the same LinkedIn account your agent uses — your personal profile, not a company page.
  3. Open the extension and sign in with your Sales Ninja account email if asked.
  4. Follow the reconnect prompt in the extension.

That's it. You don't need to keep the tab, the extension, or your computer open afterwards — once reconnected, your agent works server-side again.

How to confirm it worked

  • Settings → Connections shows LinkedIn as connected.
  • The extension shows a connected state.
  • Activity resumes on your Dashboard — typically with the next scheduled batch, so give it a few hours rather than expecting instant sends. You can also ask your Ninja: "is my LinkedIn connected?"

If reconnecting doesn't work

  • Double-check you're logged into the same LinkedIn account you originally connected — a different account won't bind.
  • Make sure you're using Chrome with the official extension, not another browser.
  • If LinkedIn itself is asking you to verify your identity (a code, a puzzle), complete that on LinkedIn first, then retry the extension.
  • Still stuck after that? Contact support with your account email and a screenshot of what the extension shows.

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